I'm having trouble connecting my iGlucose meter to my account

When attempting to connect an iGlucose meter to your Cornerstones4Care® Powered by Glooko account, you may encounter one of the following error messages:

Invalid Serial Number and/or Last Reading

  • Confirm that you are entering the 7-digit Serial Number found on the back of your device.
    NOTE: You must have at least one reading on your iGlucose meter before you can connect it to your account.
  • Confirm that your Last Reading is entered numerically and is an exact match to what displays on your meter.

Last Reading Does Not Match

  • Confirm that your Last Reading is entered numerically and is an exact match to what displays on your meter.

iGlucose Already Connected

  • Confirm that the Serial Number you have entered is correct and not already associated with another Cornerstones4Care® Powered by Glooko account.

Still need help? If you are still having trouble, please reach out to us at c4c@glooko.com for assistance.

 

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