When attempting to connect an iGlucose meter to your Cornerstones4Care® Powered by Glooko account, you may encounter one of the following error messages:
Invalid Serial Number and/or Last Reading
- Confirm that you are entering the 7-digit Serial Number found on the back of your device.
NOTE: You must have at least one reading on your iGlucose meter before you can connect it to your account. - Confirm that your Last Reading is entered numerically and is an exact match to what displays on your meter.
Last Reading Does Not Match
- Confirm that your Last Reading is entered numerically and is an exact match to what displays on your meter.
iGlucose Already Connected
- Confirm that the Serial Number you have entered is correct and not already associated with another Cornerstones4Care® Powered by Glooko account.
Still need help? If you are still having trouble, please reach out to us at c4c@glooko.com for assistance.
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